Service technicians will be responsible for servicing and inspecting all types of fire extinguishers, fire hose, emergency lights, and other related equipment. A technician may also be assigned inspections, installations and/or other service calls, or any other tasks required by the scheduler/service coordinator or division manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and are not all-inclusive. Other duties may be assigned as required by management. Adhere to policies and procedures as outlined in the System Sales & Service Technician Manual (latest version).
- Service of all types of fire extinguishers, fire hose, emergency lights and related systems and products.
- Conduct live fire training and or simulator training at customer locations.
- Responsible for accurately completing company profiles, inspection reports, discrepancy reports, service/job work orders, log sheets, and any and all required documentation.
- Inform the office of any necessary changes needed regarding paper work, service procedures or operations relating to customer information and service performed, which will improve department efficiency.
- Exercise professionalism in dealing with customers, employees and management, subcontractors, and vendors, creating a high level of customer service and satisfaction.
- Coordinate and maintain an open line of communication among the sales force, project managers, technicians, other company resources, manufacturers and clients.
- Manage time in an efficient manner, including but not limited to responding to service calls, the completion and submittal of required documentation, and accountability to all appropriate individuals.
- Responsible for ensuring safety and maintenance of assigned vehicle, comply with DOT regulations, operate any assigned vehicle in a safe manner, and drive defensively, as outlined in the Fleet Safety Manual (latest version)
- Responsible for cellular phones, laptops, tools, inventory, and all other company issued property
- Keep current on all department procedures, product updates, code changes and NFPA updates.
- Responsible for adhering to safety policy as set by Reliable or by Reliable’s customers.
- Work to identify and develop new customers, fill out lead forms in a manner consistent with office policies and practices.
- Must be able to work overtime as directed in order to meet customer demands
- Participate in technician meetings; training meetings, manufacturer training as required by management.
EDUCATION and/or EXPERIENCE:
High school education or equivalent;
2 to 5 years in the fire industry or related business.
Geometry, unit conversion, reasoning ability, basic math skills
CERTIFICATES, LICENSES, and REGISTRATIONS:
Factory training and Certifications
Illinois Fire Equipment Distributors License 1,2, and 3
State of Illinois PERC Card
Valid drivers license and good driving record
Upon employment, the above licenses and certifications must be kept current at all times, any factory training and certifications must be obtained as soon as feasibly possible, based on dates that comply with manufacturers, training dates and/or other related factors. As a benefit, Reliable Fire will pay for the first certification, testing exam, manufacturers training schools, etc; however, should employee fail the 1st time, they will be responsible to pay for the second attempt to get a passing grade; these expenses will include all travel expenses (airfare, hotel, meals and fees associated with the certification, test and manufacturer schools). If an employee doesn’t receive a passing grade after the second attempt, the employee will be subject to disciplinary action and/or termination. Should the President consider testing, certification or manufacturer training school for a 3rd time and the employee fails, they will be terminated.
- The ability to stand for approximately 4-6 hours per 8 hour day
- The ability to be in a bending position for approximately 1-3 hours per 8 hour day
- The ability to lift up to 60 pounds for approximately 4-6 hours per 8 hour day
- Be able to carry and lift a number of tools, pushing/pulling fire suppression cylinders up to a maximum of 2000 lbs., with the assistance of equipment cart and/or other co-worker.
- The ability to sit and or drive minimum of 3 hours per 8-hour day.
- Must be in good physical health based on a physical exam as required.
- Must wear safety shoes, hard hat, protective eye wear, and other pieces of safety equipment as necessitated by the environment in which they are working
Must be willing to go into hazardous and/or dirty environments, extreme temperatures, industrial plants, commercial buildings, and construction sites. Willing to travel domestic and international.
Reliable Fire & Security is a full-service fire protection company meeting the fire and life safety needs of the commercial, industrial, municipal, institutional, and restaurant markets since 1955.
Reliable Fire & Security is an equal opportunity employer and a Certified WBE – Women’s Business Enterprise.